Return Policy

Return Policy

Last updated August 13, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items but be in new and unused condition, with all original tags and labels attached. 

Return Process

To return an item, please email customer service at customerservice@mozartscoffee.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address: 

Mozart's Coffee

Attn: Returns

RMA #

3825 Lake Austin Blvd

Suite 301B

Austin, TX 78703

United States 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item. we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds make 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

Exceptions 

The following items cannot be returned or exchanged: 

• Custom Bakery Items
• Made to Order Bakery Items 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.e 

Please Note

• Sale items are FINAL SALE and cannot be returned

Questions 

If you have any questions concerning our return policy, please contact us at: customerservice@mozartscoffee.com